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Microsoft Unified Communications

The total solution for your corp. communication


Fonstone AG, the Microsoft Unified Communications and messaging experts in Switzerland
Currently, companies are increasingly looking for new ways to reduce costs without compromising their performance and operating efficiency. Unified structures are the future, especially in the working environment: the integration of different communication channels on a single software platform will facilitate staff communication and improve working practices. Video conferencing, VoIP, e-mail and instant messaging based on Microsoft Unified Communications technologies meet these demands.

Based on Microsoft Exchange Server and Microsoft Lync, your employees can easily launch any communication channel from any application within a common Windows-based infrastructure. In this way a more productive and efficient way of working becomes possible and you can save money on travel, training, office space and maintenance facilities.

Telephony is a business-critical function for organizations of all sizes. Customers need a 24/7 support solution that covers all aspects of a voice communication system including hardware, software, network and system interoperability. They also want a single partner who can quickly and efficiently resolve their support requests fully and independently of system interface. Microsoft Premier Support for Lync Partners (PSLP) was created in order to meet individual customer needs.

Microsoft Premier Support for Lync Partners (PSLP) is a program that was designed specifically to allow rapid escalation to resolve problems in the area of voice support in Microsoft Lync (Lync Voice). Only Microsoft partners that have the gold Unified Communications certification and have been qualified by Microsoft in the area of product support for Lync may receive PSLP status. Fonstone AG is the only Microsoft certified PSLP partner in Switzerland.

Microsoft unified communications technologies provide a future-proof, software-based solution that builds on the existing communication infrastructure and can be adapted to changing business requirements.

 

Unified Communications olutions from Microsoft

  • enable the integration and expansion of existing messaging and telephony systems with Lync Server 2010/2013, the VoIP software from Microsoft, which is based on open standards and documented Microsoft protocols;
  • achieve improved usability by embedding rich presence information and calls with a mouse click;
  • enable efficient business processes and workflows by communication between business applications and features such as alerts, notifications or interactive voice response systems (Interactive Voice Response - IVR).

 

Fonstone AG has extensive practical experience in the planning, deployment and management of messaging (Exchange, all versions), instant messaging and presence solutions (OCS 2007 R2, Lync 2010/2013 and Office / Lync Communicator).
The staff of Fonstone AG can assist in the planning and implementation of VoIP, unified messaging and conferencing solutions with Microsoft Lync Server and Microsoft Exchange Server. Fonstone AG is also an AudioCodes certified gold partner.

 

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